Have a question about Helen’s European Cuisine? You’ll find the answers to our most commonly asked questions right here.
FAQs
What makes Helen’s European Cuisine different from other food suppliers?
Helen’s European Cuisine stands out for its handcrafted, chef-inspired recipes made from premium, locally sourced ingredients. Every product is cooked with care in our HACCP-accredited kitchen, blending European tradition with modern convenience -ensuring consistent, restaurant-quality meals that are easy to heat and serve.
Are Helen’s products pre-cooked or do they require additional cooking?
All Helen’s products are fully cooked - simply heat and serve. They can be heated using a microwave, speed oven, or conventional oven depending on the specific product and your equipment / service needs. Each product is designed to deliver exceptional flavour and quality with minimal preparation time.
What are the best heating methods for Helen’s products?
Helen’s products can be heated using a speed oven, microwave, or conventional oven. For fast serving, heat thawed products in a microwave. For items with pastry, use the crisp or grill setting to maintain texture. Always ensure the core temperature exceeds 65°C before serving.
How should I store Helen’s products after delivery?
For best quality, store products at -18°C or below. We recommend keeping them in their original boxes stored upright to maintain product integrity. If unpacked, place items in a freezer bag and then return them to their box before freezing. before serving.
How long can I store Helen’s products in the freezer?
Products can be safely stored for up to 10 months at -18°C or below. Always check packaging for specific best-before dates to ensure freshness and quality.
What is the correct way to defrost Helen’s products?
Defrost products overnight in a cold room or refrigerator (4°C or below). Larger items may require up to two days to fully defrost. Once thawed, check the product page for its recommended shelf life when stored chilled at 4°C or below.
Do you have tips for heating in a conventional oven?
Yes. For the best results, heat thawed products at 160°C for 20-30 minutes, depending on size. This ensures the product is evenly heated with a golden, crispy finish without drying out.
How can I achieve a perfect finish using a speed oven?
A speed oven works exceptionally well to heat and brown Helen’s products to perfection. For tailored programs and temperature settings, we recommend consulting your speed oven supplier, as models may vary.
Can Helen’s products be refrozen once defrosted?
No. For food safety and quality reasons, products should not be refrozen once they have thawed. Only defrost the quantity you intend to use.
Who can I contact for product advice or preparation support?
Our friendly team is here to help. You can reach Helen’s European Cuisine via our contact page for assistance with product handling, heating instructions, or menu solutions. We’re passionate about helping you serve great-tasting food with ease.
Does Helen’s European Cuisine sell directly to the public?
Helen’s European Cuisine is a wholesale supplier and does not sell directly to the public. We specialise in providing premium ready-to-serve meals for the hospitality and food service industry, including cafés, restaurants, caterers, and distributors.
Where can the public buy Helen’s products?
While we don’t sell direct to consumers, members of the public can find Helen’s products through select retail outlets and specialty food stores that stock our range. Availability may vary by location.
